Texas Roadhouse’s Customer Service and phone number are based on the company’s “Legendary Service” strategy that focuses on hospitality, friendliness, and guest satisfaction. Upon entering the doors, guests are greeted with warm attention. The staff is specially trained to deliver not just service, but an experience, making each visit both enjoyable and memorable. Whether you dine in, order to-go, or chat with the team online, it strives to go above and beyond. They are also encouraged to provide feedback through surveys and online reviews, so that they can continuously improve.
If something goes wrong during your stay, management will generally move quickly to correct it and will often offer a remedy or apology to make it right. Guests can also submit guest service questions, feedback, or concerns via the company’s website directly to corporate. This customer-first attitude is a large part of the reason why the restaurant has so many loyal customers. Texas Roadhouse Customer Service is not simply about taking your order, but creating an experience as part of the Guest Process so that they feel important and valued. Whether it’s your first or your hundredth visit, you can count on being welcomed like family.
Texas Roadhouse Customer Service Phone Number
| No. | City, State | Address | Phone Number |
|---|---|---|---|
| 1 | Dallas, TX | 11820 Webb Chapel Rd, Dallas, TX 75234 | (214) 265-1529 |
| 2 | Houston, TX | 124-B FM 1960 Rd E, Houston, TX 77073 | (281) 463-6186 |
| 3 | San Antonio, TX | 16915 San Pedro Ave, San Antonio, TX 78232 | (210) 699-1110 |
| 4 | Fort Worth, TX | 5250 Endicott Ave, Fort Worth, TX 76137 | (817) 232-1133 |
| 5 | Oklahoma City, OK | 1100 S Meridian Ave, Oklahoma City, OK 73108 | (405) 947-7427 |
| 6 | Tulsa, OK | 11111 E 71st St, Tulsa, OK 74133 | (918) 250-0596 |
| 7 | Kansas City, MO | 11801 Blue Ridge Blvd, Kansas City, MO 64134 | (816) 746-7427 |
| 8 | St. Louis, MO | 2891 S Service Rd, St. Peters, MO 63376 | (314) 894-6770 |
| 9 | Louisville, KY | 5005 Shelbyville Rd, Louisville, KY 40207 | (502) 266-6003 |
| 10 | Lexington, KY | 3029 Richmond Rd, Lexington, KY 40509 | (859) 263-5200 |
| 11 | Cincinnati, OH | 2810 Alexandria Pike, Highland Heights, KY 41076 | (513) 752-4999 |
| 12 | Columbus, OH | 1540 Bethel Rd, Columbus, OH 43220 | (614) 851-7600 |
| 13 | Cleveland, OH | 6025 Kruse Dr, Solon, OH 44139 | (440) 845-6620 |
| 14 | Detroit, MI | 14660 Pardee Rd, Taylor, MI 48180 | (248) 488-8900 |
| 15 | Grand Rapids, MI | 3776 Alpine Ave NW, Comstock Park, MI 49321 | (616) 447-0882 |
| 16 | Chicago, IL | 9960 Joliet Rd, Countryside, IL 60525 | (773) 804-0455 |
| 17 | Minneapolis, MN | 2700 Snelling Ave N, Roseville, MN 55113 | (763) 391-7427 |
| 18 | Denver, CO | 10066 W San Juan Way, Littleton, CO 80127 | (303) 373-4870 |
| 19 | Phoenix, AZ | 1616 N 75th Ave, Phoenix, AZ 85035 | (480) 785-7427 |
| 20 | Las Vegas, NV | 1380 E Craig Rd, North Las Vegas, NV 89030 | (702) 258-5200 |
| 21 | Los Angeles, CA | 19071 Golden Valley Rd, Santa Clarita, CA 91387 | (661) 284-7427 |
| 22 | San Diego, CA | 10384 Friars Rd, San Diego, CA 92120 | (619) 280-1223 |
| 23 | Portland, OR | 10160 SW Washington Square Rd, Tigard, OR 97223 | (503) 620-1100 |
| 24 | Seattle, WA | 17770 Southcenter Pkwy, Tukwila, WA 98188 | (425) 814-8300 |
| 25 | Atlanta, GA | 1969 Dogwood Dr SE, Conyers, GA 30013 | (770) 963-5350 |
| 26 | Tyler, TX | 2101 E SE Loop 323, Tyler, TX 75701 | (903) 509-0053 |
| 27 | Abilene, TX | 1381 S Danville Dr, Abilene, TX 79605 | (325) 691-0509 |
| 28 | Longview, TX | 320 E Loop 281, Longview, TX 75605 | (903) 663-0777 |
| 29 | San Marcos, TX | 1502 IH 35 S, San Marcos, TX 78666 | (512) 353-7427 |
| 30 | College Station, TX | 1601 University Dr E, College Station, TX 77840 | (979) 268-0558 |
| 31 | Miramar, FL | 3241 SW 160th Ave, Miramar, FL 33027 | (954) 499-3391 |
| 32 | Greece, NY | 3150 W Ridge Rd, Rochester, NY 14626 | (585) 227-0677 |
| 33 | Hamilton, NJ | 1255 Whitehorse Mercerville Rd, Hamilton, NJ 08619 | (609) 586-4646 |
| 34 | Hamilton, OH | 1755 Ohio 4, Hamilton, OH 45015 | (513) 863-1500 |
| 35 | Hanover, PA | 179 Eisenhower Dr, Hanover, PA 17331 | (717) 633-2340 |
| 36 | Greenwood, IN | 911 Greenwood Springs Dr, Greenwood, IN 46143 | (317) 888-5300 |
| 37 | Indianapolis, IN | 9111 E 71st St, Indianapolis, IN 46256 | (317) 841-9440 |
| 38 | Nashville, TN | 1039 Glenbrook Way, Hendersonville, TN 37075 | (615) 822-8003 |
| 39 | Birmingham, AL | 60 S Colonial Dr, Alabaster, AL 35007 | (205) 620-6611 |
| 40 | Charlotte, NC | 1389 Concord Pkwy N, Concord, NC 28025 | (704) 979-3090 |
| 41 | Raleigh, NC | 11440 Capital Blvd, Wake Forest, NC 27587 | (919) 570-7427 |
| 42 | Charleston, SC | 7401 Northside Dr, North Charleston, SC 29420 | (843) 572-8100 |
| 43 | Jacksonville, FL | 4578 Tropea Way, Jacksonville, FL 32246 | (904) 998-9700 |
| 44 | Orlando, FL | 1150 Blackwood Ave, Ocoee, FL 34761 | (407) 253-4224 |
| 45 | Tampa, FL | 5410 E Busch Blvd, Temple Terrace, FL 33617 | (813) 989-7427 |
| 46 | Miami, FL | 3241 SW 160th Ave, Miramar, FL 33027 | (954) 499-3391 |
| 47 | Boston, MA | 124 W Boylston St, Worcester, MA 01606 | (508) 853-7266 |
| 48 | Philadelphia, PA | 1545 Street Rd, Bensalem, PA 19020 | (215) 639-7427 |
| 49 | New York, NY | 255 E Main St, Middletown, NY 10940 | (845) 343-7427 |
| 50 | Washington, DC | 14115 Crossing Pl, Woodbridge, VA 22192 | (703) 491-7623 |
Texas Roadhouse Customer Service Contacts
1. Contact number for customer service:
- Phone: 1-800-839-7623
- Contactable for casual issues, suggestions, and help.
2. Texas Roadhouse Contact Form on Website:
- Head to the Texas Roadhouse. At the bottom of the page, click Contact. Use the Contact Us page to send a message, question, or concern to the customer service team.
3. Customer Support Email Address:
- Email: info@texasroadhouse.com
- Drop an email regarding service queries or feedback.
4. Social Media Support:
- THE FACTS Facebook: Texas Roadhouse Facebook
- Twitter: Texas Roadhouse Twitter: Texas Roadhouse 10.
- Instagram: Texas Roadhouse Instagram: culvers//Instagram: texasroadhouse
For customer support or assistance, you can contact Texas Roadhouse through social media at one of the relevant links below.
5. Mailing Address for General Enquiries:
- Address:
- Texas Roadhouse
- 6040 Dutchmans Lane
- Louisville, KY 40205
- USA
6. Texas Roadhouse App for Help:
- You can access the app to order or check out promotions, or even contact customer support.
Texas Roadhouse Gift Card customer service
Dedicated Support Line
- You can reach us at 1-800-839-7623 for any inquiries regarding Texas Roadhouse gift cards. Including checking a balance, lost or stolen cards, and order assistance.
- Hours are general business hours (usually Mon-Fri, 8 AM-5 PM CST).
Online Gift Card Help
- Visit the official site: https://www.texasroadhouse.com/gift-cards
- Enjoy services such as checking balances, reloading cards, and tracking orders.
Balance Check Options
- Find your balance online using the Gift Card Balance Page
- Or call the above 800 number for automated balance inquiries.
Physical & E-Gift Cards
- Cards can be purchased either online or in-store.
- E-gift cards are delivered instantly by email and can be customized with a message.
Refunds and Replacements
- Lost or stolen cards may be replaced with proof of purchase.
- Cards are non-refundable and cannot be exchanged for cash unless otherwise required by law.
Shipping Support for Physical Cards
- Texas Roadhouse offers standard and expedited shipping for physical gift cards.
- Customer service will help track gift card orders that are lost or delayed.
In-Restaurant Use
- Gift cards are redeemable at any Texas Roadhouse.
- They can also be used for dine-in or carryout orders, but cannot be used for online third-party delivery.
Promotions & Bulk Orders
- Special promotions (for example, “Buy $50, Get $10 Bonus”) are frequently run during holidays.
- Business gift cards in bulk are handled through a bulk order form
Texas Roadhouse Online Feedback and Inquiry Form
- Where to Find It: Go to the official Texas Roadhouse website and click on “Contact Us” or “Feedback.”
- Purpose: This form is used for customers’ experiences, compliments, complaints, or general feedback.
- What You’ll Need: Generally, you will need to submit your name, email, phone number, the location of your restaurant visit, details on the time of your visit, and your message with feedback.
- Turn Around: You can expect an email or phone response from customer service in a couple of business days.
- Types of inquiries: You can request feedback on food quality, service, promotions, the VIP Club, gift cards, or anything else.
- Follow-up: If necessary, some restaurants may reach out directly to address problems or provide compensation.
Texas Roadhouse Customer Service Policies and Terms
- Commitment to Guest Satisfaction – Texas Roadhouse strives to be passionate about everything we do. The staff are friendly and helpful, and management does fix things if you are not happy.
- Feedback & Complaints – Customers may leave feedback at the company website, call the corporate office, or visit the restaurant and talk to the manager. Complaints are addressed, and corrective actions may be taken or compensation (for instance, vouchers) may be offered.
- Return & Replacement Policy – Wrong or unsatisfactory orders are usually refunded or replaced at the manager’s discretion. Refunds are generally handled in-restaurant.
- VIP Club Terms – Members must be real with their info; offers, rewards, and free bingo cards are non-transferable and go by expiration date.
- Gift Card Terms–Texas Roadhouse gift cards do not expire and may be redeemed for food, nonalcoholic beverages, and merchandise at any Texas Roadhouse restaurant. There are no replacements for lost/stolen cards.
- Allergen & Health Disclaimer -Some of our menu items may contain allergens, including peanuts, wheat, gluten, soy, dairy, eggs, fish, shellfish, sesame, tree nuts, and sulphites; customers with allergies should inform our staff.
- Privacy & Use of Data – Information collected – customer (feedback forms, VIP Club, online orders ) – remains secure and is used for service improvement and marketing only.
Texas Roadhouse Career & Employment Inquiries
- Texas Roadhouse Jobs – Texas Roadhouse often seeks out workers for positions such as servers, hosts, cooks, bartenders, dishwashers, and management careers.
- Application Method – Submit the required application online by visiting the official careers website, or apply in person at the nearest restaurant.
- How old do you have to be to work at Zalando? You must be at least 16–18 years old (depending on the position).
- Training & Development – New staff members get on-the-job training; management and leadership positions feature career development programs.
- Culture – We foster a fun and motivating work environment by providing some of the best cuisine and service in the industry.
- Employee Perks -Varies by position. Fill in Cat Footers: Benefits vary depending on role, but could include flexible hours, meal discounts, health insurance, retirement plans, and paid time off.
- Interviewing – Generally 1 or more interviews that emphasize personality, teamwork, and customer service capability.
- Job seekers may visit the careers page or contact HR/corporate office for any other queries.
Texas Roadhouse Customer Service Tips for Getting Your Issue Resolved Faster
- Call the Restaurant Directly – For reservations, food quality, or complaints about billing issues, reaching out to the restaurant location where you ordered food yields the easiest and quickest results.
- Send feedback or a complaint through the Official Website Contact Form – Send comments or complaints using the Texas Roadhouse Contact Page for corporate help.
- Call During Non-Peak Hours – Just before lunch.
- Keep Your Receipt Handy — Order details (date, time, server’s name, and check number) can be helpful for the staff in resolving problems in a more timely manner.
- Be clear and Specific – state your concern politely and provide as much detail about the issue (wrong order, Tab delay, the quality of the food, etc.) so the team can address it properly.
- Go to Email or Social Media for More Help – If you have a hassle getting phone help for Texas Roadhouse, try getting in touch via Email, Facebook, or Twitter (X).
- Ask for a Manager – If you’re not getting anywhere with your server, ask (nicely) to speak with a manager to escalate quickly.
Q. How do I contact Texas Roadhouse customer service?
Customer service can be reached by phone at 1-800-839-7623, via their website contact us form, or by email at info@texasroadhouse.com. There is also support via social media, including Facebook, Twitter, and Instagram.
Q. What is the phone number to contact Texas Roadhouse customer service?
The phone number for customer service is 1-800-839-7623. You can contact them to get help.
Q. Can I email Texas Roadhouse for support?
Ye, of course you can! Answer: Yes, you can email your concern/criticism/question/feedback to info@texasroadhouse.com, and their Customer Service Staff will reply to you.
Q. Where is Texas Roadhouse’s headquarters?
The Texas Roadhouse corporation office is based at 6040 Dutchmans Lane, Louisville, KY 40205, United States. You may use this address for general questions or issues related to the mail.
Q. Does Texas Roadhouse have customer service?
No, Texas Roadhouse does not have customer service on its social media pages, but you can contact Texas Roadhouse using its Facebook or Twitter page.
Q. Is there customer support for Texas Roadhouse VIP Club members?
Yes, VIP Club members can reach out to customer service for issues with email updates, promotions, or account management.